HAUTE LASH LOUNGE POLICIES
New Clients- All new clients will be required to submit a $50 deposit in order to hold your place on the schedule. The deposit must be sent within 24 hours of booking the appointment or the appointment will be removed from the schedule. A credit/debit card must also be entered through the booking system to be kept on file in case of no-shows and cancelations.
Cancelling and Rescheduling Appointments-A minimum of 24 hours notice is required to reschedule your appointment. If you cancel within 24 hours of your appointment your deposit becomes non-refunable for full sets or 50% of the scheduled service price will be charged. If a cancellation is made within 4 hours of the scheduled appointment time, 100% of the scheduled service will be charged to the card on file.
Late Arrival- If you arrive late to your appointment, your appointment will still end at your designated time slot and the full price will still be charged. Arrival later than 15 minutes of the scheduled appointment time will be considered a no show.
Arrival- Please arrive to your appointment with clean /makeup-free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. In addition an $8 makeup removal fee will be added to the service total.
Illness- Please do not come to your appointment sick. If it is assumed that you are sick, your appointment may be cancelled and rescheduled when you are healthy. If you are experiencing COVID-19 symptoms it is asked that you wait at least two weeks before rescheduling an appointment.
No Shows- If you simply do not show up to your appointment or are contacted by Haute Lash Lounge after the start of your appointment and you are unable to make it, you will be charged 100% of your service price. NO EXCEPTIONS.
Cancellation Allowance- I understand that life happens and am happy to grant a one-time, penalty free, cancellation within the 24 hour window for whatever reason. After that, the cancellation policy is in effect, regardless of the circumstances.
Satisfaction- If you are unhappy with your service, you may contact me within 72 hours of your appointment to discuss your concerns. A 30 minute express touch up may be offered if it is at the fault of application or product.
After 72 Hours- Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, any additional services will be charged at the full price for the service.
Refund Policy- You are paying for artist time, product, and other expenses used to provide your service. No refunds will be given for any reason.
Foreign Fills- If you are a new client coming from another lash studio who is currently wearing lash extensions please book a "First Time Client Fill" when you make an appointment online. An assessment will be made to decide if your lashes can be worked over or if they need to be removed and then have a full set applied. I do my best to provide the highest quality or work. If the previous lashes are not up to Haute Lash Lounge standard I will always recommend a removal and full set to ensure your natural lash health and eye safety as well as the longevity of the lashes provided by Haute Lash Lounge.
Guests- Due to DORA regulations no additional guests will be allowed in the studio to accompany you during your service. **Minors are exempt from this policy. A parent or guardian must be accompanying the minor during the service**
Masks- Due to state and DORA regulations, a mask must be worn at all times while being serviced or while in the studio. This is to ensure my safety and the safety of others who are also receiving services.
If you have any questions about any of the policies listed above please feel free to contact us and we will do our best to resolve any confusion or concerns.